FAQ 3

• What Is Your Return Policy?
• Customization Options
• Can I Order Less Than 25 Copies?

Getting Started 3

• How do I Find the Title I'm Looking For?
• Will My Title Be Available?
• How Do I Place an Order?

Quotes 2

• Submitting a Quote Request
• How Do I Place an Order Using My Quote?

eBooks 5

• Selecting a Title
• Purchasing an eBook
• How to Manage and Distribute Your eBook Codes
• How to Redeem and Read an eBook on Your Desktop
• How to Redeem and Read an eBook on Your Mobile Device

Journals 1

• How to Order Custom Journals

Refunds, Exchanges or Cancellations 3

• Can I Get a Refund or Return My Books?
• Can I Exchange My Books?
• Can I Cancel My Order?

My Credit Card Won't Go Through! 3

• Incorrect Billing Address
• Insufficient Funds on Card
• Daily Limit and Transactional Limit

Shipping and Tracking 4

• When Will I Get My Books? Choosing the Right Shipping Method
• I Need My Books Fast! Choosing Expedited Shipping
• When Will My Order Ship?
• When Will My Tracking Be Available?

Orders for an Event or Requiring a Specific Delivery Date 2

• I Have an Event or Need-By-Date!
• How do I Choose the Correct Shipping Method?

Backordered Titles 2

• My Title Is on Backorder. What Does This Mean?
• When Will I Receive My Backordered Title?

Out of Print Titles 1

• Why Is My Book Out-of-Print? It Was On Your Website!

Damaged Books 2

• My Books Arrived Damaged! What Do I Do?
• How do I Get Replacement Copies?

My Order Is Missing Some Books 2

• Where Are My Books? What Do I Do?
• Receiving Your Missing Copies

Coupon Codes and Discounts 2

• How do I get a Coupon Code?
• How Do I Apply My Coupon Code to My Order?

Salesforce 0

Tracking 2

• Tracking Overview & SF Views
• Entering Tracking: Step-By-Step